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Administrator Procedures
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 25
Administrator Procedures
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System Administrator Endpoint Designation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Scheduled Delayed Major Resets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Placing the Local System in Day or Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Placing Network Nodes in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Network Time Protocol (NTP) Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting Network Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Synchronizing Network Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming the Database Using a System Administrator Endpoint . . . . . . . . . . . . . . 30
Programming System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming and Using Mini-DSS and DSS/BLF Buttons . . . . . . . . . . . . . . . . . . . . . 52
Managing System and Network Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Enabling/Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using the Network Group Diagnostics Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Freezing/Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Freezing/Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Voice Mail Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Recording a Broadcast Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Maintaining Mailboxes and Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Importing Fax Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Recording Custom Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
- Inter-Tel 5000 1
- Voice Mail, and Diagnostics 3
- Administrator Features 3
- System Diagnostics Features 4
- INTER-TEL 5000 5
- ADMINISTRATOR GUIDE 5
- Product Disposal Instructions 7
- Page vi 10
- Contents 10
- INTER-TEL 10
- Page vii 11
- Page viii 12
- FCC Regulations 13
- Safety Regulations 16
- SAVE THESE INSTRUCTIONS 17
- Network Security Statement 18
- Document Overview 19
- Endpoints and Phones 20
- Changes to Issue 2.3 21
- Intended Audiences 21
- Voice Mail Administrator 22
- Hazard Identification Methods 25
- Supplemental Information 25
- Product Description 27
- Page 10 28
- Technology Highlights 29
- System Configurations 30
- Inter-Tel 5000 Base Server 31
- Processing Server (PS-1) 32
- Digital Capability 33
- Trunks and Endpoints 34
- System Licensing Requirements 35
- BVM Forward to E-Mail 40
- Voice Mail Networking 41
- Administrator Procedures 43
- Setting System Date and Time 46
- Setting Network Date and Time 47
- Synchronizing Network Time 48
- Default DND Messages 54
- Normal or 60
- Programming System Speed Dial 68
- Mini-DSS Lamp Meanings 70
- Priority of Alarms by Type 73
- Resetting the Internal Modem 77
- Seizing a Device 78
- Recording a Broadcast Message 81
- when you are done 83
- for More Options 87
- Importing Fax Documents 88
- Creating Audiotex Recordings 89
- for recording options 91
- for day mode 91
- IP Endpoints 95
- Hardware and Endpoints 100
- ITP and SIP Connectivity 101
- Battery Packs and Chargers 103
- Power Supplies 103
- IP Endpoint Limitations 103
- Automated Boot Code Update 104
- Display Endpoint Screens 106
- Menu selection buttons 107
- Feature Button Functions 109
- Call Buttons Example 110
- TRANSFER 113
- Headsets 114
- Digital Endpoints 115
- Inter-Tel Digital Endpoints 116
- CANNOT ENABLE 117
- ENHANCED MODE 117
- Red and Green LEDs 119
- Single Line Endpoints 120
- Off Premises Extensions (OPX) 121
- Extended Ring Cadences 121
- Optional System Equipment 122
- System Features 123
- Page 106 124
- Page 107 125
- Page 108 126
- Introduction 127
- Types of Software Features 127
- Premium Features 128
- Access to the Features 130
- Changing 131
- Attendant Endpoints 132
- Attendant Recall 134
- Hunt Groups 135
- Hunt Group Call Distribution 136
- Hunt Group Call Processing 137
- UCD Hunt Groups 139
- Supervisor Barge-In 143
- ACD Hunt Groups 146
- IMPORTANT 147
- 2. CO calls 150
- ACD Hunt Groups Span Nodes 151
- Trunk Features 154
- Caller ID, DNIS, and ANI 155
- Inter-Tel Endpoint Displays 155
- Answer Feature Code 157
- ARS Example 159
- Basic Rate Module (BRM-S) 160
- Toll Restriction 160
- Class of Service 161
- Emergency Call 163
- Day and Night Modes 168
- Inter-Tel Endpoint Features 169
- VOLUME SAVED 170
- ENDPOINT DEFAULTED 170
- Selectable Ring Tone 171
- DARD KEYMAP IS ACTIVE 174
- ALTERNATE KEYMAP IS ACTIVE 174
- NATE KEYMAP IS ACTIVE 174
- Automatic Call Access 175
- Multilingual Capability 177
- Voice Processing System 179
- Intercom Calls 180
- Endpoint-To-Endpoint Calling 181
- EXTENSION NUMBER 182
- ENTER EXTENSION NUMBER 182
- FOR <username> 184
- Call Logging 185
- Call Logging Display 186
- Station-to-Station Messages 190
- Leaving Messages 191
- Responding to Messages 192
- Outside Calls 196
- Receiving Outside Calls 199
- On-Hook Monitoring 200
- Group Listen Feature 200
- Account Codes 202
- Placing Calls On Hold 205
- System Hold 206
- Consultation Hold 206
- Hold Recall 206
- Call Waiting 207
- Call Transfer 209
- Transfer to Ring 210
- Transfer to Hold 211
- Transfer Recalls 211
- Call Screening 212
- Reverse Transfer 212
- Conference Calls 213
- Placing a Conference Call 214
- Add Parties to a Conference 215
- Exiting a Conference 215
- Record-A-Call 218
- Agent Help 220
- RESERVED FEATURE display 221
- System Forwarding 223
- CALL SENT TO 224
- FORWARD PATH 224
- Hunt Group Forwarding Points 225
- System Forward Enable/Disable 228
- Call Forward 230
- FWD Button 231
- Forward to an Outside Number 232
- Forward to the Message Center 232
- Forward to an Attendant 232
- Forward to Voice Mail 232
- OUTGOING 234
- Speed Dial 235
- Station Speed Dial 237
- Intelligent Directory Search 246
- House Phone 250
- Redial Interactions 252
- LAST OUTSIDE NUMBER 253
- Redirect Call 254
- Remove from Paging 256
- Do-Not-Disturb 256
- Do-Not-Disturb Override 260
- Remote Programming 260
- Remote Forward Programming 263
- Default Endpoint 264
- Hookflash [Recall] 264
- Reminder Messages 265
- Call Cost Accounting 267
- SMDR Report Format 270
- System Error/Message Print 272
- Network Time Protocol Support 274
- Power Fail Bypass Capability 274
- Audio Diagnostics 275
- Phantom Devices 277
- Virtual Device Functionality 278
- Operational Limitations 278
- Practical Uses 279
- Voice Processing Features 281
- Page 264 282
- Automated Attendant 283
- CALL TO AUTOMATED ATTENDANT 285
- or the REPLAY menu button 286
- Extension ID 287
- Automatic Fax Detection 288
- Automatic Speech Recognition 289
- Call Routing Announcement 290
- Custom Audiotex Recordings 291
- Digit Translation 291
- Digit Translation Nodes 291
- CALLER DIALS 4 292
- CALLER DIALS # 292
- Directories 293
- . Some characters 294
- once to 294
- Accepting a Name 295
- or hang up.) 296
- EM Directories 296
- DIRECTORY menu button 297
- E-mail Reader 300
- Fax-On-Demand 300
- STAR Programming Entries 304
- Basic Voice Mail 305
- Voice Mail 306
- Mailboxes 307
- Group Lists 308
- Subscriber Features 311
- Unified Messaging 312
- Reference 315
- Environmental Requirements 316
- System Capabilities 316
- IP and SIP Endpoints 317
- Wireless Endpoints 318
- Digital and Analog Endpoints 318
- Softphones 318
- IP Resources 319
- Network Capability 320
- Network Capacities 321
- Automatic NAT Detection 321
- System Network Capacities 321
- Licensing 322
- Endpoint Capacities 322
- BVM Storage Capacities 323
- Endpoint License Categories 324
- System Alarms 325
- System Alarms (Continued) 326
- Endpoint Programming 328
- Default Feature Codes 333
- Endpoint Feature Codes 334
- Administrator Feature Codes 340
- Diagnostics Feature Codes 342
- * ...seconds... N/A 351
- * ...and... N/A 351
- * Thousand N/A 357
- * Zero N/A 357
- Endpoint User Guides 376
- Abbreviations and Acronyms 377
- Voice Mail Flowchart 395
- A691/9112A 396
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