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Cisco Confidential
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• NICE:
Using open APIs to dynamically control media recording
Eliminates need to record all voice calls: User-controlled or policy-controlled
Ideal for call centers
• MediaSense
Using open APIs to dynamically control media
• CUCM:
Enable IP-PBX to gain increased control of Gateway
• E-Loyalty / Teletech & Vodafone
Mobility applications
• WEBEX (Roadmap features)
Integrating with WebEx so end-users can turn on/off background noise reduction during
conference calls
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