Cisco MCS-7825-H1-IPC1 Instrukcja Użytkownika Pobierz pdf

CHAPTER

CHAPTER 4 VOICE AND IP

COMMUNICATIONS

CHAPTER

4-1

Voice and IP Communications at a Glance

Voice and IP Communications

Voice and IP Communications at a Glance

Product Features Page

Cisco CallManager 4.1

• The software-based call processing and call control component of Cisco’s IP Telephony

solution

• Resides on Cisco Media Convergence Servers (MCS), or selected third-party servers

(CallManager 4.1)

4-3

Cisco Unity—Unified

Messaging and Voice Mail

Voicemail and unified messaging system delivers all messages into single inbox for access via

phone, email or Internet

4-7

Cisco CallManager

Express

• IOS ® -based call control - supported on standard Cisco multiservice routers

(1751,1760,2600XM,3600,3700, and IAD 2400 series)

• Configurable Key-system or Hybrid-PBX feature set for up to 100 users

• Intuitive GUI for system administration and administration

• Supports all Cisco standard IP phones

4-9

Cisco Unity Express

• Integrated voice mail and automated attendant services locally delivered for either Cisco

CallManager or Cisco CallManager Express solution

• Leverages the data infrastructure; supported on broad range of Cisco access routers and

new Cisco Integrated Services Routers

• Increases employee productivity and customer service for businesses of various sizes and

operational models

4-10

Cisco Emergency

Responder

• Works with Cisco CallManager to automatically provide E9-1-1 features in North America,

and is compatible with any emergency number including 112 in Europe, 999 in UK, and 000

in Australia.

• Dynamically tracks the location of IP phones, routes emergency calls to the appropriate

E9-1-1 network, and provides the current location information to E9-1-1 call center

dispatchers.

• Provides real-time alert notifications to on-site or contracted security groups, to facilitate a

timely response to emergency situations.

4-11

Cisco IP Contact Center

(IPCC) Enterprise Edition

Delivers intelligent call routing, network-to-desktop CTI, and multi-channel contact

management to contact center agents over an IP infrastructure.

• Pre-routing and post-routing of contacts

• Ability to handle voice, Web and e-mail contacts, as well as inbound and outbound

campaigns

• Computer telephony integration, universal queue, IVR integration and remote agent support

• Complete supervisory, administration and reporting for the contact center

4-12

Cisco IPCC Hosted Edition

Offers full IP-based contact center services from its network. The only required customer

premises equipment (CPE) are Cisco IP Phones, agent PCs, and a Cisco AVVID network

enabled for quality of service (QoS).

4-13

Cisco IP Contact Center

Express Edition

• A software-based ACD, IVR, and CTI application for departmental, enterprise branch, or

small to mid-sized contact centers with Cisco IP Telephony networks based on Cisco AVVID.

• Provided in Standard, Enhanced and Premium versions

• Offers an open systems platform allowing ease of installation and configuration

• Provides a graphically driven workflow editor providing a common interface for creating

interactions, or call flows, and creates business logic between IVR and ACD functions

4-14

Cisco IP IVR

Provides a feature-rich foundation for the creation of an IP-based interactive voice response

(IVR) system that is open and expandable.

• Provides an IP-empowered application-generation environment for self service and call

treatment solutions

• Offers Web-based activation and administration

• HTML, XML, ODBC, JDBC integrations supported

• Offers optional Automatic Speech Recognition and Text to Speech

• Extendable through custom Java steps

4-15

Cisco Customer Voice

Portal

Offers a Web-based prompt, collect, queuing, and call control service, using standard

Internet technologies

• Offers a Web-based, self-service IVR option enabling customers to; pay a bill, order

products and track delivery, locate a dealer, schedule a pickup, change name and address

information, make travel arrangements, check payment status, receive notification of

unusual activity, or request literature or product information

• Supports automatic speech recognition (ASR) and text to speech (TTS)

• Integrates fully with both traditional TDM and IP-based contact centers

4-16

1 2 3 4 5 6 ... 31 32

Podsumowanie treści

Strona 1 - Voice and IP Communications

CHAPTERCHAPTER 4 VOICE AND IP COMMUNICATIONSCHAPTERCHAPTER4-1Voice and IP Communications at a Glance4Voice and IP CommunicationsVoice and IP Communica

Strona 2 - Product Features Page

Chapter 4 Voice and IP Communications4-10Cisco Unity ExpressCisco Unity Express Cisco ® Unity Express provides voice mail and automated attendant serv

Strona 3 - Cisco CallManager 4.1

4-11Cisco Emergency ResponderChapter 4 Voice and IP CommunicationsCisco Emergency ResponderCisco Emergency Responder revolutionizes enterprise telepho

Strona 4

Chapter 4 Voice and IP Communications4-12Cisco IP Contact Center (IPCC) Enterprise EditionSelected Part Numbers and Ordering Information1For More Info

Strona 5 - Feature Cisco CallManager 4.1

4-13Cisco IPCC Hosted EditionChapter 4 Voice and IP CommunicationsKey Features • Full Scalability from less than a hundred to thousands of seats• Mult

Strona 6

Chapter 4 Voice and IP Communications4-14Cisco IPCC Express EditionKey Features• Virtual call center—Calls are routed to contact center agents indepen

Strona 7

4-15Cisco IP IVRChapter 4 Voice and IP CommunicationsKey Features1• Browser-based Cisco IPCC Express administration is fully integrated with Cisco Cal

Strona 8

Chapter 4 Voice and IP Communications4-16Cisco Customer Voice PortalCisco Customer Voice PortalThe Cisco Customer Voice Portal redefines and sets the

Strona 9 - Cisco CallManager Express

4-17Cisco IP CommunicatorChapter 4 Voice and IP Communicationsas a contact arrives, personalizing service and maximizing efficiency. Throughout the pr

Strona 10 - Cisco Unity Express

Chapter 4 Voice and IP Communications4-18Cisco VT AdvantageCisco VT AdvantageCisco VT Advantage brings video telephony functionality to Cisco IP Phone

Strona 11 - Cisco Emergency Responder

4-19Cisco Personal AssistantChapter 4 Voice and IP CommunicationsKey Features• Ubiquitous Access: Cisco Personal Assistant with Speech Recognition and

Strona 12 - For More Information

Chapter 4 Voice and IP Communications4-2Voice and IP Communications at a GlanceCisco ICM Enterprise EditionEnables interaction with a contact center v

Strona 13 - Cisco IPCC Hosted Edition

Chapter 4 Voice and IP Communications4-20Cisco Survivable Remote Site Telephony (SRST)Cisco Survivable Remote Site Telephony (SRST)Cisco SRST provides

Strona 14 - Cisco IPCC Express Edition

4-21Cisco IP Manager AssistantChapter 4 Voice and IP CommunicationsCisco IP Manager AssistantCisco IP Manager Assistant (IPMA) provides all the call-r

Strona 15 - Cisco IP IVR

Chapter 4 Voice and IP Communications4-22Cisco 7900 Series IP PhonesKey Features• Dynamic soft keys present calling options based on context• Open API

Strona 16 - Cisco ICM Enterprise Edition

4-23Cisco ATA Series of Analog Telephone AdaptorsChapter 4 Voice and IP CommunicationsFor More InformationSee the Cisco IP Telephones Web site: http:/

Strona 17 - Cisco IP Communicator

Chapter 4 Voice and IP Communications4-24Cisco MCS 7800 Series Media Convergence ServersSpecificationsSelected Part Numbers and Ordering Information1F

Strona 18 - Cisco Personal Assistant

4-25Cisco MCS 7800 Series Media Convergence ServersChapter 4 Voice and IP CommunicationsCisco MCS 7825I-3000• Provides an entry level rack mount serve

Strona 19 - Specifications

Chapter 4 Voice and IP Communications4-26Cisco Voice GatewaysSelected Part Numbers and Ordering Information1For More InformationSee the Cisco Media Co

Strona 20

4-27Cisco MeetingPlaceChapter 4 Voice and IP CommunicationsSee the Cisco Voice Gateways Web site: http://www.cisco.com/go/voicegateCisco MeetingPlaceC

Strona 21 - Cisco 7900 Series IP Phones

Chapter 4 Voice and IP Communications4-28Cisco IP/VC 3500 Series Videoconferencing ProductsFor More InformationSee the Cisco MeetingPlace Web site: ht

Strona 22

Chapter 4 Voice and IP Communications4-29Cisco IP/TV 5.2• The Multimedia Conference Manager (MCM) software—part of Cisco IOS Software and available ac

Strona 23 - Adaptors

4-3Cisco CallManager 4.1Chapter 4 Voice and IP CommunicationsCisco CallManager 4.1Cisco CallManager Version 4.1 provides a scalable, distributable, an

Strona 24

Chapter 4 Voice and IP Communications4-30Cisco Voice Router BundlesCisco Voice Router BundlesCisco Voice router bundles based on the Cisco 1760, 2600X

Strona 25

Chapter 4 Voice and IP Communications4-31Cisco Survivable Remote Site (SRST) BundlesSelected Part Numbers and Ordering Information1For More Informatio

Strona 26 - Cisco Voice Gateways

Chapter 4 Voice and IP Communications4-32Cisco V3PN BundlesCisco V3PN BundlesDesigned for enterprise branch offices, small and midsize businesses, and

Strona 27 - Cisco MeetingPlace

Chapter 4 Voice and IP Communications4-4Cisco CallManager 4.1•Cisco CallManager Attendant Console—This Web-enabled application supports the traditiona

Strona 28

4-5Cisco CallManager 4.1Chapter 4 Voice and IP CommunicationsSample Subset of System CapabilitiesAnti-Virus checker certificationCisco Intrusion Detec

Strona 29 - Cisco IP/TV 5.2

Chapter 4 Voice and IP Communications4-6Cisco CallManager 4.1For More InformationSee the Cisco CallManager Web sites: http://www.cisco.com/go/callmgrS

Strona 30 - Cisco Voice Router Bundles

4-7Cisco Unity—Unified Messaging and Voice MailChapter 4 Voice and IP CommunicationsCisco Unity—Unified Messaging and Voice MailCisco Unity is a power

Strona 31 - Site (SRST) Bundles

Chapter 4 Voice and IP Communications4-8Cisco Unity—Unified Messaging and Voice MailSelected Part Numbers and Ordering Information1For More Informatio

Strona 32 - Cisco V3PN Bundles

4-9Cisco CallManager ExpressChapter 4 Voice and IP CommunicationsCisco CallManager Express Cisco CallManager Express is a solution embedded in Cisco I

Komentarze do niniejszej Instrukcji

Brak uwag

Cisco MCS-7825-H1-IPC1 Instrukcja Użytkownika

Przeglądaj online lub pobierz Instrukcja Użytkownika dla Serwery Cisco MCS-7825-H1-IPC1. chapter4 - Flora Limited Instrukcja obsługi

Podsumowanie treści

Komentarze do niniejszej Instrukcji

Powiązane produkty i podręczniki dla Serwery Cisco MCS-7825-H1-IPC1