No Picture On Any Channel
Remote Control Problems
Troubleshooting
Problem:
You turn on your television and Cisco Digital Box™ but receive no picture on any of your channels.
Potential solutions:
1. Ensure that all equipment is plugged in and turned on. If it is on and the screen is black, try tuning to channel 03
on your Cisco Digital Box.™ (Ensure that your TV is tuned to the correct input.) If no picture appears, go to Step 2.
2. There may be a problem with how your cables are connected to your home entertainment equipment. Ensure that
the cables are connected properly and securely. If there is still no picture:
a. Disconnect the coaxial cable from your Cisco Digital Box™ and connect it directly to your television.
i) Change the channels on your TV. If a picture appears, proceed to Step b below.
ii) If no picture appears, please call us at 1-800-252-1799.
b. Disconnect the cable from your television and reconnect it to your Cisco Digital Box,™ then tune to
channel 03.
3. If these issues do not fix the problem contact us at 1-800-252-1799 to talk with a CASSCOMM representative.
Problem:
Your remote does not control your Cisco Digital Box™ (On/Off, Volume, Channels, etc.).
Potential solutions:
1. Verify that the remote is set to CABLE MODE by pressing the CBL button at the top of the remote.
2. Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the Cisco
Digital Box.™
3. Ensure the lights at the top of the remote blink when a button is pressed. If not, replace the batteries (2 AA).
4. If your remote can control all functions on your Cisco Digital Box™ except the volume, ensure that the volume
control is not set to the fixed option in the SETTINGS MENU. To check your audio settings, press SETTINGS
twice, select AUDIO and press OK/SELECT. Ensure the volume control option in the prompt is set to VARIABLE.
5. If you are still having problems, try changing channels by pressing the UP/DOWN buttons on the front of your
Cisco Digital Box™. If this works, attempt to use the remote control again. If this did not fix your problem, please
contact our office at 1-800-252-1799 to speak with a CASSCOMM representative.
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