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Service and Support
Quality Cisco has received ISO 9001 certification — a clear indication of the
company’s commitment to quality management and customer
satisfaction.
Software Value Cisco IOS updates and upgrades, an entitlement of SMARTnet and
SMARTnet OnSite support contracts, makes Cisco hardware
“evergreen,” allowing for greater bandwidth, performance, features,
and security.
Innovative Online
Support and Services
Cisco Connection Online (CCO) provides the industry’s best information
retrieval, technical support, and electronic commerce (DataComm
Survey, 1996).
Extending the Value
of the Product
Cisco services increase performance, utility, and life span of Cisco
products.
Selling Point Description
qrg-new.book : Srv_Sup.fm Page 147 Monday, June 22, 1998 2:16 PM
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