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Troubleshooting
If you still can’t fix the problem, call Technical Support. Make sure you
have the following information on hand before calling:
The controller’s VxWorks parameters (bootdevice, host file, inet on
ethernet, host IP address).
The FTP site properties (home directory, IP address of FTP site, user
defined in user domain).
The error message(s) in the RTC shell.
Downgrading to a Previous Software Release
If it becomes necessary to downgrade the system software:
• ensure that you have an off-board database backup that was created
in the software version that you are going back to
• use the “Installing System Software Manually” procedure on page 77.
Table 12: SysID or Password Error
Symptom Probable Causes Corrective Action
License and
Option Selection
error: “Password
does not match
the purchased
options you
selected”.
The System ID or
i-Button has not
been installed.
Install the SysID module or i-Button.
WARNING:YOU MAY NOT DOWNGRADE THE LX
CONTROLLER TO A SOFTWARE VERSION PRIOR TO
RELEASE 5.0. A DOWNGRADE WOULD RENDER THE
CONTROLLER INOPERABLE.
- TECHNICIAN’S HANDBOOK 1
- Trademarks 2
- Chapter 1 : Introduction 3
- Chapter 2 : Installation 3
- Chapter 4 : Upgrades and FRUs 4
- Table of Contents 5
- Chapter 5 : Troubleshooting 6
- Chapter 6 : Maintenance 6
- Appendix D : Status LEDs 8
- Appendix E : FRU Part Numbers 8
- Introduction 11
- Purpose of this Handbook 13
- Symbols Used in the Handbook 13
- Safety Instructions 13
- Start Here Guide 14
- Installation Checklist 15
- About the 3300 ICP 16
- 3300 ICP Documentation 19
- Mitel OnLine 20
- Contacting Mitel 21
- Installation 23
- Install Controller Components 25
- (with an Ethernet L2 Switch) 26
- Controller Component Options 28
- Hard Drive 29
- Other Controller Components 30
- Mounting the MXe Controller 30
- Controller 32
- Programming DHCP 39
- Install Units 46
- BRI Network Services Unit 47
- Embedded Analog, Configure 49
- SUPERSET HUB 55
- Programming Phones 62
- Figure 61 on page 281) 66
- Back Up a Database 71
- Restore a Database 73
- Software Upgrade Options 76
- Upgrading System Software 82
- Applying a Software Patch 86
- Table 4: VxWorks Settings 90
- Programming Overview 96
- Install 6000 MAS Software 97
- Install and Use IMAT 98
- Using IMAT 100
- Software Procedures 101
- Install the Java Plug-In 103
- Upgrades and FRUs 105
- About this Chapter 107
- Upgrade a 3300 ICP 108
- Power Down the Controller 109
- Perform a System Reset 109
- DSP Module 115
- Echo Canceller 122
- Add Controller FRUs 126
- Redundant Hard Drive (MXe) 127
- Figure 14: Seat the APC 130
- APC Hard Drive (CXi) 131
- Redundant Power Supply (MXe) 133
- E2T Processor (MXe) 133
- Replace Controller FRUs 135
- MX Hard Drive 137
- MXe Hard Drive, Single 138
- MXe Hard Drive, Redundant 139
- CX/CXi Hard Drive 141
- System ID Module 143
- RTC Processor (MXe) 148
- Cooling Fan (MXe) 149
- Power Supply Unit (MXe) 149
- Stratum 3 Clock Module 150
- Install ASU II FRUs 151
- Replacing Circuit Cards 153
- Replacing a Power Converter 154
- Replacing a Cooling Fan 156
- Powering Down the DSU Unit 161
- Powering Up the DSU Unit 161
- Installing a BRI Card 162
- Installing a PRI Card 164
- Replacing a DSU FIM 167
- Installing a DSU FIM 168
- Installing an R2 Card 168
- Install SUPERSET HUB FRUs 171
- Migrate an SX-2000 PBX 172
- Troubleshooting 175
- Troubleshooting Tools 178
- (Page 2 of 3) 179
- Using the Phone Debug Option 180
- General Troubleshooting Steps 191
- View Alarms 192
- Troubleshoot Software 193
- (continued) 194
- Backup and Restore 196
- (Page 2 of 2) 197
- Audio File Downloads 198
- Troubleshoot Hardware 199
- (Page 1 of 2) 201
- Embedded BRI 203
- Network Services Units (NSUs) 204
- Analog Services Units (ASUs) 206
- In-Line Power 207
- (Page 2 of 4) 208
- (Page 3 of 4) 209
- (Page 4 of 4) 210
- Power Over Ethernet 211
- Digital Service Units (DSU) 211
- Troubleshoot Digital Trunks 213
- Troubleshoot the Network 214
- CXi-specific Issues 217
- PC Network Connectivity 219
- IP Phone Registration 220
- (Page 1 of 6) 221
- (Page 2 of 6) 222
- (Page 3 of 6) 223
- (Page 4 of 6) 224
- (Page 5 of 6) 225
- (Page 6 of 6) 226
- Phone Connection 227
- (Page 2 of 5) 228
- (Page 3 of 5) 229
- (Page 4 of 5) 230
- (Page 5 of 5) 231
- Phone Audio Quality 232
- (Page 3 of 3) 234
- IP Phone Boot Sequence 235
- IP Console 241
- Maintenance 243
- Checking the System 245
- Maintaining Security 246
- View Logs 247
- Table 36: System Logs 248
- Device Connectivity 254
- IP Phone Analyzer 258
- Disabling Tool Analysis 259
- LSMeasure Tool 260
- Hardware Reference 261
- System Configurations 263
- Controller Hardware Details 263
- Controller Components 264
- Controller Cabinet Numbering 269
- T1/E1 Combo Card 269
- Dual T1/E1 Framer 271
- Quad BRI Framer 271
- Analog Board (MX Controller) 272
- Controller Alarm Port Pinouts 276
- Network Services Units 277
- BRI NSU DIP Switch Settings 282
- BRI NSU 282
- Analog Services Unit 283
- Card Type Latch Color 284
- 16 Port ONS Card White 284
- 4 + 12 Port Combo Green 284
- 5485 IP Paging Unit 288
- Peripheral Cabinet 289
- Fiber Interface Module 291
- E&M Trunk Card 291
- LG/GS Trunk Card 292
- Digital Service Unit 299
- DSU Card Layout 300
- DS1 Formatter 300
- PRI Card 301
- Peripheral Resource Card 302
- IP Phones 303
- Installation Planner 305
- Prompt Value Note 310
- DHCP Configuration Settings 311
- Release 7.0) 318
- Server (Rls 7.0 and later) 320
- IP Phone Settings 322
- Telephone Programming Guide 323
- Typical Network 325
- Configurations 325
- Firewall/Port Forwarding 333
- PPTP Remote Access 333
- Windows 2000 FTP Server 338
- Status LEDs 341
- Controller LEDs 343
- Power Status, Front Panel 345
- RAID Controller 346
- LAN Ethernet Ports 348
- Controller Alarm 350
- Power Supply Unit LEDs 352
- Dual T1/E1 Framer Module 352
- Quad BRI Framer Module 355
- Network Services Unit LEDs 356
- Universal NSU LED States 357
- NSU Card Status 358
- R2 NSU LED States 358
- Analog Services Unit LEDs 361
- ASU II Card LEDs 363
- IP Device LEDs 364
- Peripheral Cabinet LEDs 365
- Digital Services Unit LEDs 366
- DSU R2 Card 369
- Figure 102: R2 Card LEDs 369
- In-Line Power Unit LEDs 371
- FRU Part Numbers 373
- Hardware Part Numbers 375
- Services Units 376
- Part Number Description 376
- Power Units 377
- Consoles 377
- SX-2000 Cabinets and Cards 378
- Software Part Numbers 381
- System Capacity and 383
- Parameters 383
- System Parameters 385
- Encryption Support 386
- Set Compression 386
- Capacity 388
- System Capacity 389
- Numerics 393
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