Cisco 3002 - VPN Hardware Client Dokumentacja Pobierz pdf (Strona 18)

Obtaining Technical Assistance

Release Notes for Cisco VPN 3002 Hardware Client Release 3.1

78-13771-01

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that

provides immediate, open access to Cisco information and resources at anytime,

from anywhere in the world. This highly integrated Internet application is a

powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and

partners streamline business processes and improve productivity. Through

Cisco.com, you can find information about Cisco and our networking solutions,

services, and programs. In addition, you can resolve technical issues with online

technical support, download and test software packages, and order Cisco learning

materials and merchandise. Valuable online skill assessment, training, and

certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional

personalized information and services. Registered users can order products, check

on the status of an order, access technical support, and view benefits specific to

their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical

assistance with a Cisco product or technology that is under warranty or covered

by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC

by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is

noticeably impaired, but most business operations continue.

• P4—You need information or assistance on Cisco product capabilities,

product installation, or basic product configuration.

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Cisco 3002 - VPN Hardware Client Dokumentacja Strona 18