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Service and Support
The services and support programs described in the table below are available as part of the Cisco Desktop Switching Service
and Support solution.
Service and Support Features Benefits
Rapid Deployment Tools and Service
Total Implementation
Solutions
• Project management
• Site survey, configuration deployment
• Installation, text, and cutover
• Training
• Major Moves, Adds, Changes (MAC)
• Design review and product staging
• Supplements existing staff
• Ensures functionality meets needs
• Mitigates risk
Core Service and Support
TAC
SMARTnet™
SMARTnet Onsite (OS)
• 24x7 access to software updates
• Web access to technical repositories
• Telephone support through the Technical
Assistance Center
• Advance replacement of hardware parts
• Enables proactive or expedited issue
resolution
• Lowers cost of ownership by utilizing
Cisco expertise and knowledge
• Minimize network downtime
Advanced Service and Support
Solution Packages
Cisco Business
Essential Solution (BES)
• Comprehensive solution that includes
Network Supported Accounts Program
(NSA), ETAC Relationship Manager,
SMARTnet and SMARTnet Onsite, Cisco
Interactive Mentor (complete library; five
user licences)
• Maximizes network stability and
performance
• Ensures Seamless Change management
• Augments internal networking staff
• Deploys solutions and technologies faster
with less risk
Cisco Business
Critical Solution (BCS)
• Comprehensive high availability solution
that includes: Complete Business Essential
Solution, Service Delivery Manager,
NSA-High Availability Services (NSA-HAS)
Program and Network Availability SAL,
24x7 access to ETAC and CIM enterprise
wide license
• Fully optimize network to achieve business
goals and ahead of competitors
• Increase control over network operations
• Proactively drive high network availability
Ordering Information
Model Numbers
• WS-C3550-12T: 10 10/100/1000 ports + 2
1000BaseX ports
• RCKMNT-3550-1.5RU=: Spare rack mount kit
For More Information on Cisco Products,
Contact:
• US and Canada: 800 553-NETS (6387)
• Europe: 32 2 778 4242
• Australia: 612 9935 4107
• Other: 408 526-7209
• World Wide Web URL: http://www.cisco.com
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