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Technical Assistance Center
78-12814-03
Obtaining Technical Assistance
All customers, partners, and resellers who have a valid Cisco service contract
have complete access to the technical support resources on the Cisco TAC Web
Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you
have a valid service contract but do not have a login ID or password, go to this
URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC Web Site, you can open a case online by using the
TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through
the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the
level of Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
CCIP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity,
Follow Me Browsing, FormShare, Internet Quotient, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ
Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are
trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s
Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems,
Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step,
GigaStack, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX,
Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and
VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
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