Method and Procedure
Field Operations Support MP-2009-08-002/ Issue 10 / Date: 11-01-10
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
10
8.0 Field Technician Responsibilities
Install two DSL lines at customer premise. Line one includes a working phone number, which should be
splittered at the customer premise. Line two will not include dial tone at this time, so no splitter is needed.
A category 5 home run should be installed when possible to further isolate the DSL signal from the
existing premise wiring.
The technician is also responsible for testing each DSL line for sync and errors, at the NID, as well as
inside the premises (see sections 9 and 10 of this M&P which communicates how to perform a manual
ADSL2+ Auto test at the NID and how to run the D.A.T.A bonded testing script inside the premises) and
configuring the Cisco DDR2200 Bonded ADSL2+ gateway.
All Bonded DSL trouble reports will be issued under Report Type 70 (DSL - Bonded). These tasks will
only be sent to Full Install and Bonded capable technicians. Follow normal DSL trouble shooting
procedures for each port/pair assigned on the customer’s service.
Materials Required:
The following equipment is required to perform the installation and testing of ADLS2+ Bonded HSI.
Cisco DDR2200 Gateway – required CPE to be installed at the customer premise
HST-3000 Test set with ADSL2+ Bonded Automated Test Script – required test set/script
to perform installation testing and troubleshooting
Training Required:
Any “full-install” technician targeted to perform the installation or troubleshooting of ADSL2+ Bonded HSI
must first complete the following self-paced course;
Bonded HSI Overview (101714)
To enroll in this course, type “elearn” in your web browser and search for this course by
clicking on search catalog
Upon successfully completing this course, the technician’s supervisor should contact dispatch
to have the technician’s skill set updated
9.0 MANUAL ADSL2+ AUTO TEST AT NID
Manually review the physical line statistics (Noise margin, Attenuation, sync rates, errors, etc.). Test DSL
signal at the NID (on both DSL lines if Bonded). Below are the steps to perform the manual test on the
HST-3000 test set.
A. Power on the HST-3000.
B. From main screen select the ADSL soft key.
C. Select OK or press 1 for the ADSL MODEM.
D. ADSL Summary screen displays.
E. Select CONFIGURE.
F. Scroll down to STANDARD.
G. Select OK.
H. Scroll down to ADSL2+ Auto.
Note: You may have to scroll to the next page to find this option.
I. Select OK.
J. Cancel out of screen.
K. Allow HST-3000 to run for 5 -10 minutes.
L. Check for Synch, Up and Down Actual Rate.
(100 strony)
(33 strony)
(33 strony)
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